i want to know this....
SINCE WHEN DOES A FRIGGIN SERVICE NOT FRIGGING INCLUDE A FRIGGING COOLANT CHANGE??? WHAT WANKERS DECIDED THAT?
In the holden manual (that the dicks follow at their service centres) it does not say to replace the coolant up until and including 60,000km service... what has holden invented a coolant that never needs to be replaced? bullshit.
take my mums VX for example, $800 for a service, she checks the coolant 2 weeks later, low and behold, it wasnt touched, and more over IT DIDNT EVEN HAVE COOLANT IN IT, only water....
HOW DODGY ARE THIS WANKERS!!!!!!
Its obvious that if you dont do a job yourself it wont get done properly when it comes to cars... i dont trust a mechanic as far as i can throw them!
The motor Industry
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avandulls_gal
- Mine is bigger than yours
- Posts: 303
- Joined: Thu Dec 09, 2004 11:25 am
- Location: Hobart
I tend to think it best to aviod the big companies. They have so many workers that the workers don't mind stuffing customers around since they're not in close personal contact with the boss they're losing money for. They're also pretty one-size-fits-all with no flexibility so you can't ask for a service with X, Y and Z only, you have to get A, B and C, even if you did C yourself last week (or they'll charge you for C, even if they don't do it). And they attract so many customers they really don't care if they piss you off, the next Jo Blo will fill your place in the next 5 min.
I used to take my Subie to local, small (usually 1 operator) businesses who usually had personal interests in cars (eg had 1 or 2 cars that they race) or specialised in Subies. Those guys are fantastic. They know their stuff, they are much more flexible and willing to communicate, and they minimise your costs becasue they're (usually) more interested in helping you keep the thing running than breaking profit records. And becasue they have a smaller customer base, they NEED to keep you happy, so they do.
I used to take my Subie to local, small (usually 1 operator) businesses who usually had personal interests in cars (eg had 1 or 2 cars that they race) or specialised in Subies. Those guys are fantastic. They know their stuff, they are much more flexible and willing to communicate, and they minimise your costs becasue they're (usually) more interested in helping you keep the thing running than breaking profit records. And becasue they have a smaller customer base, they NEED to keep you happy, so they do.
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WIFE: noun: 1) pit-crew at race days 2) emergency pick up and tow service 3) shoulder to cry on after VERY unsuccessful race days
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WIFE: noun: 1) pit-crew at race days 2) emergency pick up and tow service 3) shoulder to cry on after VERY unsuccessful race days
Coopler,
You hit what I was saying on the head - I can accept delays, problems and mistakes - yes everyone is human.
What gets on my wick and what I basically riled up about was the lack of communication and general lack of care for a customer. If the customer wants to be a prick then he deserves what he gets, if the customer is reasonable then he should be treated with some degree of respect.
Avandull - I agree - the smaller does seem to be better.
As an update - I picked the car back up today and it is running like a bucket of shite. They've rooted a brand new Odyssey battery, there is paint chipped around the drivers door and the maps are all wrong.
You hit what I was saying on the head - I can accept delays, problems and mistakes - yes everyone is human.
What gets on my wick and what I basically riled up about was the lack of communication and general lack of care for a customer. If the customer wants to be a prick then he deserves what he gets, if the customer is reasonable then he should be treated with some degree of respect.
Avandull - I agree - the smaller does seem to be better.
As an update - I picked the car back up today and it is running like a bucket of shite. They've rooted a brand new Odyssey battery, there is paint chipped around the drivers door and the maps are all wrong.
Never argue with an idiot, it brings you down to their level and they beat you with experience.
Coop1er, I think you are making excuses. I work for a major telecoms company and customer service is the watchword regardless of whether the customer is a prick or not!
If the motor trade wasn't populated with a bunch of arrogant, rip off, know it alls who don't give a fuck about customers let alone do what they are asked to do and on time, customers wouldn't be pricks!!
Personally I think the motor trade could do with a damn good shake up! It constantly amazes me how mechanics think they can get away with doing things other than what they are asked to and then passing it off as coming from a greater knowledge.
My view is that we should mention that we belong to this forum and offer to make the good guys services known to the wider community thereby bringing them more business.
To the others unfortunately our only recourse is to vote with our feet. Something I have done due to the above!
That being said I can highly recommend Automarket in Brookvale, NSW as providing great customer service at a good price, for panel work.
If the motor trade wasn't populated with a bunch of arrogant, rip off, know it alls who don't give a fuck about customers let alone do what they are asked to do and on time, customers wouldn't be pricks!!
Personally I think the motor trade could do with a damn good shake up! It constantly amazes me how mechanics think they can get away with doing things other than what they are asked to and then passing it off as coming from a greater knowledge.
My view is that we should mention that we belong to this forum and offer to make the good guys services known to the wider community thereby bringing them more business.
To the others unfortunately our only recourse is to vote with our feet. Something I have done due to the above!
That being said I can highly recommend Automarket in Brookvale, NSW as providing great customer service at a good price, for panel work.
No Im telling it how I see it. There had been a one sided view here so
I just thought I would provide a little balance.
The people that work in the vehicle repair industry is an exact sample of
the general population. There are good guys and bad guys in both. No
different to any other trade or type of business.
I wouldnt be bragging about the telecommunication industries customer
service, the talk back radio shows spend more time complaining about
them than anything else.
I just thought I would provide a little balance.
The people that work in the vehicle repair industry is an exact sample of
the general population. There are good guys and bad guys in both. No
different to any other trade or type of business.
I wouldnt be bragging about the telecommunication industries customer
service, the talk back radio shows spend more time complaining about
them than anything else.
From what I have personally experienced, I have been forced to learn to do things myself as the labour cost is too high but more so because the dates they set for work to being completed is always wrong and mostly under estimated by weeks.
I do recommend Blackwoods Dyno & Service Centre, the guy that runs the Dyno, Mark has like 20+ years experience with Mitsubishi's in particular the older ones, their labour rate was $40 per hour about 2 years ago so it may be a little higher now but quite reasonable when knowing what your doing means the job is finished quicker and therefore cheaper for you then going to someone with little experience in your vehicle but charges $20 per hour for labour
I do recommend Blackwoods Dyno & Service Centre, the guy that runs the Dyno, Mark has like 20+ years experience with Mitsubishi's in particular the older ones, their labour rate was $40 per hour about 2 years ago so it may be a little higher now but quite reasonable when knowing what your doing means the job is finished quicker and therefore cheaper for you then going to someone with little experience in your vehicle but charges $20 per hour for labour
Computer games don't affect kids I mean if PacMan affected us as kids, we'd all be running around in darkened rooms, munching magic pills and listening to repetitive electronic music :D
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avandulls_gal
- Mine is bigger than yours
- Posts: 303
- Joined: Thu Dec 09, 2004 11:25 am
- Location: Hobart
Not to mention well paid workers would be less likely to pilfer bits off your car
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WIFE: noun: 1) pit-crew at race days 2) emergency pick up and tow service 3) shoulder to cry on after VERY unsuccessful race days
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WIFE: noun: 1) pit-crew at race days 2) emergency pick up and tow service 3) shoulder to cry on after VERY unsuccessful race days
Greg, I think you may have to speak with the Office of Business and Consumer Affairs if you wish to claim atleast some compensation either in 'fixing it' or 'refunding' you accordingly........
Computer games don't affect kids I mean if PacMan affected us as kids, we'd all be running around in darkened rooms, munching magic pills and listening to repetitive electronic music :D
another story.
my mate took his 180sx to a repairer in Reynella, Adelaide.
took it there and they said the head was blown, yes it was. so they fixed it and stuff. He waits a week then calls them, same story 'be ready tomorrow'
he calls them at lunchtime at work to make sure its all ready to pick up.. then they say monday.... he grins and bears it... monday comes around, he calls them and they say they havent got to it yet. and say tuesday... by this stage he gives them a piece of his mind and says he will be there 5pm the next day to collect it.
He goes there and gets it, reluctantly parts with his $1500. and drives it home... on his way home... BANG. smoke everywhere. calls them and they make him wait 3 days before he can take it back.
he takes it back and they say it will be fixed the next day.... to cut this short after 2 days and many phone calls its done and he gets it.
drives it home and to work on the thursday, to his mates then home. On his way to work monday at 5:00am, pissing down with rain and colder then the antarctic, the car OVERHEATS!!!, now he has to wait until monday morning, 5:30am to take it there.... (we are both on arvo shift this week too, so this is a massive inconvenience to him).
And more over they expect him to pay the towing fee to get the car there!!!!
bah, i deleted this last part at the request of others.
my mate took his 180sx to a repairer in Reynella, Adelaide.
took it there and they said the head was blown, yes it was. so they fixed it and stuff. He waits a week then calls them, same story 'be ready tomorrow'
he calls them at lunchtime at work to make sure its all ready to pick up.. then they say monday.... he grins and bears it... monday comes around, he calls them and they say they havent got to it yet. and say tuesday... by this stage he gives them a piece of his mind and says he will be there 5pm the next day to collect it.
He goes there and gets it, reluctantly parts with his $1500. and drives it home... on his way home... BANG. smoke everywhere. calls them and they make him wait 3 days before he can take it back.
he takes it back and they say it will be fixed the next day.... to cut this short after 2 days and many phone calls its done and he gets it.
drives it home and to work on the thursday, to his mates then home. On his way to work monday at 5:00am, pissing down with rain and colder then the antarctic, the car OVERHEATS!!!, now he has to wait until monday morning, 5:30am to take it there.... (we are both on arvo shift this week too, so this is a massive inconvenience to him).
And more over they expect him to pay the towing fee to get the car there!!!!
bah, i deleted this last part at the request of others.
1983 JA Staz
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